How to Write a Good Customer Service Resume
Making a professional customer service cover letter or resume (Curriculum Vitae) must highlight your relevant experiences and abilities. A well-written resume or CV and a well-written cover letter, as well as an impressive LinkedIn profile, can make a an enormous difference when applying for an interview. We at Launceston Resume, we specialize in offering CV and resume writing services including cover letter writing, resume writing and LinkedIn profile optimization to make you stand out from the others. In this article, we’ll discuss how to write about the customer service aspect on a resume or CV, show capabilities in customer service on your CV or resume as well as provide suggestions on how to convey the skills of customer service.
How to describe the quality of service you provide on your resume or CV:
When you describe your customer service experience, focus on specific job duties and responsibilities. Make use of action verbs, such as "assisted," "resolved," or "responded," to describe your job. Additionally, include any relevant metrics, like the percentage of satisfaction with your customers, to demonstrate the impact you have made.
How do you present the customer service skills in a resume or CV:
Alongside the description of your experience, it’s also important to emphasize specific skills that are applicable to customer service. These include communication skills and problem-solving capabilities. Include any relevant training or certifications for example, a customer service class or a certificate with a particular customer care software.
What should I write about when it comes to customer Service skills?
When you write about your customer service skills, focus on the most important and applicable skills to the position you’re applying to. For example, if your job involves a lot of phone communication, highlight your knowledge and skills for customer service by phone.
What do I do to write about my experience with customer service?
When writing about your customer service experience, you should use specific examples and measure your achievements. For instance, instead of using the phrase "Helped customers with their questions," say "Assisted an average of 50 customers per day with their questions, resulting in a 90percent customer satisfaction rating."
If you follow these guidelines, you can create a customer service resume CV, cover letter and LinkedIn profile that highlights your relevant experience and skills and make you a good candidate for customer service positions. Be sure the need to check your resume, CV and cover letter prior to submitting it and consider seeking professional help from Launceston Resume if you need assistance.
